{"id":30607,"date":"2017-06-01T12:19:00","date_gmt":"2017-06-01T12:19:00","guid":{"rendered":"https:\/\/centax.dsoftware.vn\/?p=30607"},"modified":"2017-07-07T01:15:04","modified_gmt":"2017-07-07T01:15:04","slug":"the-diem-can-bang-balanced-scorecard","status":"publish","type":"post","link":"https:\/\/centax.dsoftware.vn\/?p=30607","title":{"rendered":"Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng (BALANCED SCORECARD)"},"content":{"rendered":"<ul>\n<li>\n<p style=\"text-align: justify;\">\u00a0<span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Xu\u1ea5t ph\u00e1t t\u1eeb ph\u00e1t hi\u1ec7n l\u00e0 ph\u1ea7n l\u1edbn doanh nghi\u1ec7p th\u1ea5t b\u1ea1i trong th\u1ef1c thi v\u00e0 qu\u1ea3n l\u00fd Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh, Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng c\u1ee7a 2 t\u00e1c gi\u1ea3 Robert S.Kaplan v\u00e0 David Norton \u0111\u00e3 ra \u0111\u1eddi v\u00e0o \u0111\u1ea7u nh\u1eefng n\u0103m 1990, \u0111\u01b0\u1ee3c T\u1ea1p ch\u00ed Harvard Business Review \u0111\u00e3 \u0111\u00e1nh gi\u00e1 l\u00e0 1 trong 75 \u00fd t\u01b0\u1edfng kinh doanh c\u00f3 \u1ea3nh h\u01b0\u1edfng nh\u1ea5t c\u1ee7a th\u1ebf k\u1ef7 20. Hi\u1ec7n nay n\u00f3 \u0111\u00e3 v\u00e0 \u0111ang \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ea5t m\u1ea1nh m\u1ebd tr\u00ean th\u1ebf gi\u1edbi v\u00e0 t\u1ea1i Vi\u1ec7t Nam. Centax xin t\u1ed5ng h\u1ee3p v\u00e0 gi\u1edbi thi\u1ec7u v\u1edbi c\u00e1c b\u1ea1n v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><strong><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">1. Gi\u1edbi thi\u1ec7u chung v\u1ec1 th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng<\/span><\/strong><\/h2>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng (Balanced Scorecard- BSC, sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 Th\u1ebb \u0111i\u1ec3m hay BSC) l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c th\u01b0\u1edbc \u0111o hi\u1ec7u su\u1ea5t (\u0111\u1ec3 \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c) b\u1eaft ngu\u1ed3n t\u1eeb Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c, th\u1ec3 hi\u1ec7n th\u00f4ng qua 1 h\u1ec7 th\u1ed1ng th\u1ebb \u0111i\u1ec3m \u0111\u01b0\u1ee3c ph\u00e2n t\u1ea7ng t\u1edbi c\u00e1c c\u1ea5p \u0111\u1ed9 v\u00e0 c\u00e1 nh\u00e2n.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">M\u1ed7i Th\u1ebb \u0111i\u1ec3m g\u1ed3m 4\u00a0 Vi\u1ec5n\u00a0 c\u1ea3nh (Tr\u1ee5\u00a0 c\u1ed9t,\u00a0 Ph\u01b0\u01a1ng di\u1ec7n, Perspective), bao g\u1ed3m:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">T\u00e0i ch\u00ednh, Kh\u00e1ch h\u00e0ng, Quy tr\u00ecnh n\u1ed9i b\u1ed9 v\u00e0 H\u1ecdc h\u1ecfi &amp; Ph\u00e1t tri\u1ec3n. Trong m\u1ed7i tr\u1ee5 c\u1ed9t l\u1ea1i bao g\u1ed3m nhi\u1ec1u th\u01b0\u1edbc \u0111o hi\u1ec7u su\u1ea5t, ch\u00fang v\u1eeba l\u00e0 c\u00f4ng c\u1ee5 \u0111\u00e1nh gi\u00e1, truy\u1ec1n \u0111\u1ea1t k\u1ebft qu\u1ea3 c\u00f4ng t\u00e1c v\u1eeba l\u00e0 c\u00f4ng c\u1ee5 d\u1eabn d\u1eaft hi\u1ec7u su\u1ea5t, thu h\u00fat n\u1ed7 l\u1ef1c t\u1eeb nh\u00e2n vi\u00ean \u0111\u1ebfn gi\u00e1m \u0111\u1ed1c \u0111\u1ec3 t\u1eeb \u0111\u00f3 th\u1ef1c thi th\u00e0nh c\u00f4n Chi\u1ebfn l\u01b0\u1ee3c.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u201c3 trong 1\u201d: 1 h\u1ec7 th\u1ed1ng \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t, 1 c\u00f4ng c\u1ee5 truy\u1ec1n th\u00f4ng (hay giao ti\u1ebfp) hi\u1ec7u qu\u1ea3 v\u00e0 l\u00e0 1 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd Chi\u1ebfn l\u01b0\u1ee3c h\u1eefu hi\u1ec7u trong t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Xu\u1ea5t ph\u00e1t t\u1eeb v\u1ea5n \u0111\u1ec1 \u0111\u00e3 \u0111\u01b0\u1ee3c ph\u00e1t hi\u1ec7n l\u00e0 ph\u1ea7n l\u1edbn doanh nghi\u1ec7p th\u1ea5t b\u1ea1i trong th\u1ef1c thi v\u00e0 qu\u1ea3n l\u00fd Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh, Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng c\u1ee7a 2 t\u00e1c gi\u1ea3 Robert S.Kaplan v\u00e0 David Norton \u0111\u00e3 ra \u0111\u1eddi v\u00e0o \u0111\u1ea7u nh\u1eefng n\u0103m 1990, \u0111\u01b0\u1ee3c T\u1ea1p ch\u00ed Harvard Business Review \u0111\u00e3 \u0111\u00e1nh gi\u00e1 l\u00e0 1 trong 75 \u00fd t\u01b0\u1edfng kinh doanh c\u00f3 \u1ea3nh h\u01b0\u1edfng nh\u1ea5t c\u1ee7a th\u1ebf k\u1ef7 20. Hi\u1ec7n nay n\u00f3 \u0111\u00e3 v\u00e0 \u0111ang \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ea5t m\u1ea1nh m\u1ebd tr\u00ean th\u1ebf gi\u1edbi v\u00e0 t\u1ea1i Vi\u1ec7t Nam.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng l\u00e0 m\u1ed9t s\u1ef1 b\u1ed5 sung r\u1ea5t t\u1ed1t \u0111\u1ec3 c\u00f3 th\u1ec3 kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c c\u00e1c h\u1ea1n ch\u1ebf c\u1ee7a c\u00e1c ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e3 n\u00eau. Th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c\u00a0 \u0111o l\u01b0\u1eddng\u00a0\u00a0 hi\u1ec7u su\u1ea5t s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1, gi\u00e1m s\u00e1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c kh\u00eda c\u1ea1nh c\u1ed1t y\u1ebfu trong doanh nghi\u1ec7p, t\u1eeb \u0111\u00f3 cho ph\u00e9p n\u00e2ng cao n\u0103ng su\u1ea5t kh\u00f4ng ng\u1eebng. M\u1eb7t kh\u00e1c, h\u1ec7 th\u1ed1ng n\u00e0y l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 trong doanh nghi\u1ec7p &#8211; m\u1ed9t t\u00e1c nh\u00e2n quan tr\u1ecdng trong c\u1ea3i ti\u1ebfn n\u0103ng su\u1ea5t, \u0111\u1ed3ng th\u1eddi gi\u00fap qu\u1ea3n l\u00fd Chi\u1ebfn l\u01b0\u1ee3c m\u1ed9t c\u00e1ch h\u1eefu hi\u1ec7u &#8211; m\u1ed9t v\u1ea5n \u0111\u1ec1 r\u1ea5t gai g\u00f3c trong qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p hi\u1ec7n nay.<\/span><\/p>\n<ol style=\"text-align: justify;\" start=\"2\">\n<li>\n<h2><strong><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">M\u1ee5c \u0111\u00edch x\u00e2y d\u1ef1ng th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng.<\/span><\/strong><\/h2>\n<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Nh\u1eb1m x\u00e2y d\u1ef1ng m\u1ed9t h\u1ec7 th\u1ed1ng c\u00e1c Th\u1ebb \u0111i\u1ec3m (t\u1eeb c\u1ea5p \u0111\u1ed9 cao nh\u1ea5t \u0111\u1ebfn th\u1ea5p nh\u1ea5t v\u00e0 \u0111\u1ebfn t\u1eebng c\u00e1 nh\u00e2n), trong \u0111\u00f3 x\u00e1c \u0111\u1ecbnh Vi\u1ec5n c\u1ea3nh (Perspective), M\u1ee5c ti\u00eau (Objective), Th\u01b0\u1edbc \u0111o (Indicator), Ch\u1ec9 ti\u00eau (Target), S\u00e1ng ki\u1ebfn (Innitiative) c\u1ee7a t\u1eebng ng\u01b0\u1eddi v\u00e0 b\u1ed9 ph\u1eadn \u0111\u1ec3 d\u1ef1a v\u00e0o \u0111\u00f3 ti\u1ebfn h\u00e0nh th\u1ef1c hi\u1ec7n, \u0111o l\u01b0\u1eddng v\u00e0 qu\u1ea3n l\u00fd vi\u1ec7c th\u1ef1c thi Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<ol style=\"text-align: justify;\" start=\"3\">\n<li>\n<h2><strong><span style=\"font-size: 12pt; font-family: helvetica, arial, sans-serif;\">L\u1ee3i \u00edch\u00a0x\u00e2y d\u1ef1ng th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng.<\/span><\/strong><\/h2>\n<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng \u0111\u01b0a ra m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p\u00a0\u00a0\u00a0 m\u1edbi v\u1ec1 di\u1ec5n \u0111\u1ea1t Chi\u1ebfn l\u01b0\u1ee3c v\u00e0 \u0111o l\u01b0\u1eddng vi\u1ec7c th\u1ef1c thi Chi\u1ebfn l\u01b0\u1ee3c, mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch m\u00e0 ch\u01b0a c\u00f3 ph\u01b0\u01a1ng ph\u00e1p n\u00e0o \u0111\u1ea1t \u0111\u01b0\u1ee3c:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Thi\u1ebft l\u1eadp \u0111\u01b0\u1ee3c m\u1ed9t h\u1ec7 th\u1ed1ng Th\u1ebb\u00a0\u00a0\u00a0\u00a0 \u0111i\u1ec3m v\u1edbi c\u00e1c M\u1ee5c ti\u00eau, Ch\u1ec9 ti\u00eau ph\u1ea5n \u0111\u1ea5u cho m\u1ed7i b\u1ed9 ph\u1eadn, m\u1ed7i ng\u01b0\u1eddi nh\u1ea5t qu\u00e1n v\u00e0 c\u00e2n b\u1eb1ng v\u1edbi Chi\u1ebfn l\u01b0\u1ee3c chung c\u1ee7a t\u1ed5 ch\u1ee9c<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">X\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n, \u0111o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ec1 su\u1ea5t S\u00e1ng ki\u1ebfn trong t\u01b0\u01a1ng lai c\u1ee7a c\u00e1c c\u1ea5p \u0111\u1ed9 \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh h\u00e0nh \u0111\u1ed9ng k\u1ecbp th\u1eddi, th\u1ef1c thi th\u00e0nh c\u00f4ng Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Di\u1ec5n \u0111\u1ea1t Chi\u1ebfn l\u01b0\u1ee3c m\u1ed9t \u00a0c\u00e1ch d\u1ec5 hi\u1ec3u, ng\u1eafn g\u1ecdn \u0111\u1ebfn\u00a0\u00a0 t\u1ea5t c\u1ea3\u00a0 c\u00e1c c\u1ea5p \u0111\u1ed9,\u00a0 t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3 truy\u1ec1n th\u00f4ng, giao ti\u1ebfp c\u1ea3 b\u00ean trong v\u00e0 b\u00ean ngo\u00e0i c\u1ee7a t\u1ed5 ch\u1ee9c. T\u1eeb \u0111\u00f3 t\u0103ng c\u01b0\u1eddng chia s\u1ebb th\u00f4ng tin v\u00e0 ph\u1ed1i h\u1ee3p h\u00e0nh \u0111\u1ed9ng \u0111\u1ea1t m\u1ee5c ti\u00eau chung b\u1edfi Th\u1ebb \u0111i\u1ec3m c\u00f3 t\u00ednh thuy\u1ebft ph\u1ee5c cao, th\u00fac \u0111\u1ea9y tinh th\u1ea7n h\u1ee3p t\u00e1c, trao quy\u1ec1n th\u00edch h\u1ee3p v\u00e0 \u0111i\u1ec1u ch\u1ec9nh t\u1ee9c th\u00ec h\u00e0nh vi c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c h\u1ea1n ch\u1ebf c\u1ee7a c\u00e1c ph\u01b0\u01a1ng ph\u00e1p truy\u1ec1n th\u1ed1ng nh\u01b0 \u0111o l\u01b0\u1eddng n\u0103ng su\u1ea5t, qu\u1ea3n l\u00fd theo ph\u01b0\u01a1ng ph\u00e1p ho\u1ea1ch \u0111\u1ecbnh ng\u00e2n s\u00e1ch ki\u1ec3u c\u0169, \u0111\u00f3 l\u00e0: chu k\u1ef3 c\u00f2n \u0111o d\u00e0i (ch\u1eadm ch\u00e2n trong vi\u1ec7c c\u1ea3i ti\u1ebfn), ch\u01b0a ch\u1ec9 r\u00f5 \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 (c\u00e1i g\u00ec, \u1edf \u0111\u00e2u v\u00e0 do ai), ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c thi\u1ebfu c\u00e2n \u0111\u1ed1i, ch\u1ec9 theo k\u1ebft qu\u1ea3 ng\u1eafn h\u1ea1n &#8230;<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c c\u0103n b\u1ea3n 4 r\u00e0o c\u1ea3n l\u1edbn trong th\u1ef1c thi Chi\u1ebfn l\u01b0\u1ee3c &#8211; l\u00fd do ch\u00ednh c\u1ee7a v\u1ea5n n\u1ea1n th\u1ea5t b\u1ea1i trong qu\u1ea3n l\u00fd Chi\u1ebfn l\u01b0\u1ee3c l\u00e0: R\u00e0o c\u1ea3n T\u1ea7m nh\u00ecn, R\u00e0o c\u1ea3n con ng\u01b0\u1eddi, R\u00e0o c\u1ea3n ngu\u1ed3n l\u1ef1c v\u00e0 R\u00e0o c\u1ea3n qu\u1ea3n l\u00fd.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">T\u1eeb vi\u1ec7c ch\u1ea5m \u0111i\u1ec3m Th\u1ebb \u0111i\u1ec3m gi\u00fap \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c k\u1ebft qu\u1ea3 c\u00f4ng t\u00e1c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u1ee7a m\u1ed7i c\u1ea5p \u0111\u1ed9, \u0111\u01b0a ra ch\u00ednh s\u00e1ch \u0111\u00e3i ng\u1ed9, khen th\u01b0\u1edfng th\u00edch \u0111\u00e1ng, k\u1ecbp th\u1eddi. \u0110\u1ed3ng th\u1eddi gi\u00fap ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c m\u1ed9t c\u00e1ch khoa h\u1ecdc, c\u00e2n \u0111\u1ed1i v\u00e0 k\u1ecbp th\u1eddi, t\u1eeb \u0111\u00f3 n\u00e2ng cao n\u0103ng su\u1ea5t m\u1ed9t c\u00e1ch b\u1ec1n v\u1eefng.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">T\u1ea1o c\u01a1 s\u1edf khoa h\u1ecdc cho ho\u1ea1ch \u0111\u1ecbnh, ph\u00e1t tri\u1ec3n c\u00e1c t\u00e0i s\u1ea3n v\u00f4 h\u00ecnh nh\u01b0: Chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o, ph\u00e1t tri\u1ec3n tri th\u1ee9c c\u1ee7a doanh nghi\u1ec7p; T\u1ed1i \u01b0u h\u00f3a Gi\u00e1 tr\u1ecb y\u1ebfu t\u1ed1 qu\u1ea3n l\u00fd thu\u1ed9c c\u00e1c qu\u00e1 tr\u00ecnh n\u1ed9i b\u1ed9; Khai th\u00e1c c\u00e1c Gi\u00e1 tr\u1ecb c\u00f3 th\u1ec3 t\u1eeb kh\u00e1ch h\u00e0ng. \u0110\u00f3 l\u00e0 n\u1ec1n t\u1ea3ng \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c c\u00e1c th\u00e0nh c\u00f4ng v\u1ec1 t\u00e0i ch\u00ednh &#8211; m\u1ed9t m\u1ee5c ti\u00eau t\u1ed1i quan tr\u1ecdng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<ol style=\"text-align: justify;\" start=\"4\">\n<li>\n<h2><strong><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Tri\u1ebft l\u00fd x\u00e2y d\u1ef1ng th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng.<\/span><\/strong><\/h2>\n<\/li>\n<\/ol>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">\u201cC\u00e1i g\u00ec \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u00ec m\u1edbi th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c\u201d v\u00e0 \u201cH\u00e3y \u0111o l\u01b0\u1eddng nh\u1eefng g\u00ec quan tr\u1ecdng\u201d.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">M\u1ee5c ti\u00eau v\u00e0 Th\u01b0\u1edbc \u0111o m\u1ee5c ti\u00eau l\u00e0 \u201cNam ch\u00e2m\u201d v\u00e0 \u201cKim ch\u1ec9 nam\u201d cho h\u00e0nh \u0111\u1ed9ng c\u1ee7a m\u1ecdi ng\u01b0\u1eddi h\u01b0\u1edbng \u0111\u1ebfn S\u1ee9 m\u1ec7nh chung.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">C\u00e1ch th\u1ee9c di\u1ec5n \u0111\u1ea1t m\u1ed9t Chi\u1ebfn l\u01b0\u1ee3c ph\u1ee9c t\u1ea1p th\u00e0nh c\u00e1c m\u1ee5c ti\u00eau, th\u01b0\u1edbc \u0111o \u0111\u01a1n gi\u1ea3n cho m\u1ed7i ng\u01b0\u1eddi quy\u1ebft \u0111\u1ecbnh vi\u1ec7c th\u1ef1c thi Chi\u1ebfn l\u01b0\u1ee3c th\u00e0nh c\u00f4ng.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">H\u00e3y \u0111o l\u01b0\u1eddng v\u00e0 ph\u00e1t tri\u1ec3n ph\u1ea7n t\u00e0i s\u1ea3n v\u00f4 h\u00ecnh \u0111ang c\u00f3 t\u1ec9 tr\u1ecdng ng\u00e0y c\u00e0ng l\u1edbn \u0111\u01b0\u1ee3c chi\u1ebfm gi\u1eef b\u1edfi nh\u00e2n vi\u00ean, b\u1ed9 m\u00e1y qu\u1ea3n l\u00fd v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">\u201cHi\u1ec7u su\u1ea5t c\u1ea7n \u0111\u01b0\u1ee3c\u00a0 \u0111o\u00a0 b\u1edfi\u00a0 ch\u00ednh nh\u1eefng\u00a0 ng\u01b0\u1eddi\u00a0 t\u1ea1o\u00a0 ra n\u00f3\u201d thay v\u00ec\u00a0\u00a0\u00a0\u00a0 ch\u1ec9\u00a0 \u0111\u01b0\u1ee3c \u0111o<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">l\u01b0\u1eddng b\u1edfi ng\u01b0\u1eddi kh\u00e1c.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">M\u1ed7i ng\u01b0\u1eddi, m\u1ed7i vi\u1ec7c \u0111\u1ec1u c\u00f3 li\u00ean quan v\u1edbi nhau v\u00e0 v\u1edbi Chi\u1ebfn l\u01b0\u1ee3c chung c\u1ee7a t\u1ed5 ch\u1ee9c theo nguy\u00ean l\u00fd c\u1ee7a Thuy\u1ebft nh\u00e2n qu\u1ea3. \u0110\u00e2y l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 di\u1ec5n gi\u1ea3i m\u1ed9t Chi\u1ebfn l\u01b0\u1ee3c chung th\u00e0nh c\u00e1c m\u1ee5c ti\u00eau ri\u00eang cho m\u1ed7i ng\u01b0\u1eddi.<\/span><\/li>\n<\/ul>\n<ol style=\"text-align: justify;\" start=\"5\">\n<li>\n<h2><strong><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Nguy\u00ean t\u1eafc \u00e1p d\u1ee5ng\u00a0x\u00e2y d\u1ef1ng th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng<\/span><\/strong><\/h2>\n<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">C\u1ea7n d\u1ef1a tr\u00ean 4 n\u1ec1n t\u1ea3ng c\u00f3 t\u00ednh nguy\u00ean t\u1eafc nh\u01b0 sau:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">5.1\u00a0<\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Quan h\u1ec7 hi\u1ec7u qu\u1ea3 v\u1edbi nh\u00e2n vi\u00ean v\u00e0 v\u1edbi c\u00e1c b\u00ean li\u00ean quan (c\u00e1c \u0111o\u00e0n th\u1ec3, c\u00e1c nh\u00e0 ph\u00e2n ph\u1ed1i, nh\u1eefng kh\u00e1ch h\u00e0ng ch\u1ee7 ch\u1ed1t).<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">5.2 Trao quy\u1ec1n cho nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch th\u00edch h\u1ee3p<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">5.3 Li\u00ean k\u1ebft h\u1ec7 th\u1ed1ng Th\u1ebb \u0111i\u1ec3m v\u1edbi \u0111\u1ecbnh h\u01b0\u1edbng Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c theo s\u01a1 \u0111\u1ed3 sau:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">\u00a0 \u00a0 \u00a0 \u00a0\u00a0<a href=\"https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-1.png\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-30608\" src=\"https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-1-300x186.png\" alt=\"the diem can bang BSC-1\" width=\"541\" height=\"335\" srcset=\"https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-1-300x186.png 300w, https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-1.png 572w\" sizes=\"(max-width: 541px) 100vw, 541px\" \/><\/a><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">5.4 K\u1ebft h\u1ee3p \u0110o l\u01b0\u1eddng v\u1edbi \u0110\u00e1nh gi\u00e1, Ho\u1ea1ch \u0111\u1ecbnh v\u00e0 C\u1ea3i ti\u1ebfn hi\u1ec7u su\u1ea5t \u0111\u1ec3 qu\u1ea3n l\u00fd Chi\u1ebfn l\u01b0\u1ee3c theo s\u01a1 \u0111\u1ed3 ( chu tr\u00ecnh) nh\u01b0 sau:<\/span><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-2.png\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter  wp-image-30609\" src=\"https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-2-300x174.png\" alt=\"the diem can bang BSC-2\" width=\"567\" height=\"329\" srcset=\"https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-2-300x174.png 300w, https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-2.png 551w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/><\/a><\/p>\n<ol style=\"text-align: justify;\" start=\"6\">\n<li>\n<h2><strong><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Y\u00eau c\u1ea7u c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p: g\u1ed3m c\u00e1c y\u00eau c\u1ea7u nh\u01b0 sau:<\/span><\/strong><\/h2>\n<p><em><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">6.1 Ph\u1ea3i c\u00f3 quy\u1ebft t\u00e2m c\u1ee7a l\u00e3nh \u0111\u1ea1o cao nh\u1ea5t<\/span><\/em><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Trong vi\u1ec7c quy\u1ebft t\u00e2m th\u1ef1c hi\u1ec7n, t\u1ea1o m\u00f4i tr\u01b0\u1eddng thu\u1eadn l\u1ee3i, \u0111\u00e1p \u1ee9ng ngu\u1ed3n l\u1ef1c v\u00e0 \u0111i\u1ec1u ch\u1ec9nh k\u1ecbp th\u1eddi \u0111\u1ec3 x\u00e2y d\u1ef1ng th\u00e0nh c\u00f4ng h\u1ec7 th\u1ed1ng Th\u1ebb \u0111i\u1ec3m<\/span><\/p>\n<p style=\"text-align: justify;\"><em><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">6.2\u00a0<\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Ph\u1ea3i c\u00f3 \u0111\u01b0\u1ee3c 1 n\u1ec1n t\u1ea3ng Chi\u1ebfn l\u01b0\u1ee3c v\u1eefng ch\u1eafc v\u00e0 1 b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c t\u01b0\u01a1ng \u0111\u1ed1i \u1ed5n \u0111\u1ecbnh<\/span><\/em><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">C\u1ea7n c\u00f3 1 n\u1ec1n t\u1ea3ng Chi\u1ebfn l\u01b0\u1ee3c v\u1edbi s\u1ef1 li\u00ean k\u1ebft c\u00f3 t\u00ednh h\u1ec7 th\u1ed1ng gi\u1eefa S\u1ee9 m\u1ec7nh, T\u1ea7m nh\u00ecn, Gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i, Chi\u1ebfn l\u01b0\u1ee3c c\u00f9ng v\u1edbi m\u1ed9t b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c t\u01b0\u01a1ng \u0111\u1ed1i v\u1eefng ch\u1eafc \u0111\u1ec3 th\u1ef1c thi Chi\u1ebfn l\u01b0\u1ee3c v\u00e0 \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng h\u1ec7 th\u1ed1ng Th\u1ebb \u0111i\u1ec3m.<\/span><\/p>\n<p style=\"text-align: justify;\"><em><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">6.3 B\u1ea3n \u0111\u1ed3 Chi\u1ebfn l\u01b0\u1ee3c v\u00e0 Th\u1ebb \u0111i\u1ec3m (Strategy Map &amp; BSC) c\u00e1c c\u1ea5p c\u1ea7n c\u00f3 t\u00ednh h\u1ec7 th\u1ed1ng, di\u1ec5n gi\u1ea3i ch\u00ednh x\u00e1c Chi\u1ebfn l\u01b0\u1ee3c c\u00f4ng ty th\u00e0nh Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u1ed7i c\u1ea5p \u0111\u1ed9 trong t\u1ed5 ch\u1ee9c<\/span><\/em><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">C\u1ea7n di\u1ec5n gi\u1ea3i ch\u00ednh x\u00e1c, th\u1ed1ng nh\u1ea5t v\u00e0 \u0111\u01b0\u1ee3c ph\u00e2n t\u1ea7ng theo m\u1ed1i quan h\u1ec7 d\u1ecdc v\u00e0 ngang t\u1eeb h\u1ec7 th\u1ed1ng, qu\u00e1 tr\u00ecnh v\u00e0 c\u00f4ng vi\u1ec7c \u1edf c\u00e1c c\u1ea5p \u0111\u1ed9 trong t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p style=\"text-align: justify;\"><em><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">6.4 Ph\u1ea3i x\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1c Vi\u1ec5n c\u1ea3nh (Perspective) v\u00e0 tr\u1eadt t\u1ef1 c\u1ee7a ch\u00fang trong B\u1ea3n \u0111\u1ed3 Chi\u1ebfn l\u01b0\u1ee3c v\u00e0 Th\u1ebb \u0111i\u1ec3m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c di\u1ec5n gi\u1ea3i Chi\u1ebfn l\u01b0\u1ee3c th\u00e0nh H\u1ec7 th\u1ed1ng c\u00e1c Vi\u1ec5n c\u1ea3nh v\u00e0 M\u1ee5c ti\u00eau.<\/span><\/em><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">N\u00ean x\u00e1c \u0111\u1ecbnh Vi\u1ec5n c\u1ea3nh v\u1edbi tr\u1eadt t\u1ef1 l\u00e0: T\u00e0i ch\u00ednh (Finance); Kh\u00e1ch h\u00e0ng (Customer); Quy tr\u00ecnh n\u1ed9i b\u1ed9 (Internal Business Processes); H\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n (Learning &amp; Growth).<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">M\u1ed7i Vi\u1ec5n c\u1ea3nh bao g\u1ed3m nhi\u1ec1u M\u1ee5c ti\u00eau v\u00e0 c\u1ea7n \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\"><strong>T\u00e0i ch\u00ednh:<\/strong> \u0110\u1ec3 th\u00e0nh c\u00f4ng v\u1ec1 t\u00e0i ch\u00ednh, T\u1ed5 ch\u1ee9c s\u1ebd xu\u1ea5t hi\u1ec7n tr\u01b0\u1edbc c\u00e1c c\u1ed5 \u0111\u00f4ng c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\"><strong>Kh\u00e1ch h\u00e0ng<\/strong>: \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3cT\u1ea7m nh\u00ecn c\u1ee7a t\u1ed5 ch\u1ee9c, ch\u00fang ta s\u1ebd xu\u1ea5t hi\u1ec7n tr\u01b0\u1edbc c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o? Ai l\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a ta? Tuy\u00ean b\u1ed1 Gi\u00e1 tr\u1ecb c\u1ee7a ch\u00fang ta l\u00e0 g\u00ec khi ph\u1ee5c v\u1ee5 nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00f3?<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\"><strong>Quy tr\u00ecnh n\u1ed9i b\u1ed9<\/strong>: \u0110\u1ec3 th\u1ecfa m\u00e3n c\u00e1c kh\u00e1ch h\u00e0ng v\u00e0 c\u1ed5 \u0111\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c, ch\u00fang ta ph\u1ea3i xu\u1ea5t s\u1eafc h\u00f3a nh\u1eefng quy tr\u00ecnh n\u00e0o?<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\"><strong>H\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n<\/strong>: \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c T\u1ea7m nh\u00ecn c\u1ee7a t\u1ed5 ch\u1ee9c,\u00a0 ch\u00fang ta ph\u1ea3i c\u1ee7ng c\u1ed1 n\u0103ng l\u1ef1c c\u1ee7a m\u00ecnh \u0111\u1ec3 thay \u0111\u1ed5i v\u00e0 ph\u00e1t tri\u1ec3n nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><em><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">6.5 C\u00e1c M\u1ee5c ti\u00eau trong B\u1ea3n \u0111\u1ed3 Chi\u1ebfn l\u01b0\u1ee3c c\u00e1c c\u1ea5p ph\u1ea3i l\u00e0 s\u1ef1 di\u1ec5n gi\u1ea3i tr\u1ef1c ti\u1ebfp, c\u00f3 h\u1ec7 th\u1ed1ng v\u00e0 ch\u00ednh x\u00e1c Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c:<\/span><\/em><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">C\u00e1c M\u1ee5c ti\u00eau ph\u1ea3i \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c, tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a c\u00e1c Vi\u1ec5n c\u1ea3nh, th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c t\u00ednh c\u1ed1t y\u1ebfu, \u0111\u1eb7c s\u1eafc c\u1ee7a ri\u00eang t\u1eebng c\u1ea5p \u0111\u1ed9 \u0111\u1ec3 \u0111\u00f3ng g\u00f3p t\u1ed1i \u01b0u cho th\u1ef1c thi Chi\u1ebfn l\u01b0\u1ee3c. S\u1ed1 l\u01b0\u1ee3ng m\u1ee5c ti\u00eau n\u00ean nh\u1ecf h\u01a1n 15 cho m\u1ed7i B\u1ea3n \u0111\u1ed3 Chi\u1ebfn l\u01b0\u1ee3c v\u00e0 Th\u1ebb \u0111i\u1ec3m.<\/span><\/p>\n<p style=\"text-align: justify;\"><em><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">6.6 Th\u01b0\u1edbc \u0111o c\u1ea7n \u0111\u1ea3m b\u1ea3o SMART v\u00e0 c\u00f3 s\u1ed1 l\u01b0\u1ee3ng v\u1eeba \u0111\u1ee7 trong m\u1ed7i Th\u1ebb \u0111i\u1ec3m:<\/span><\/em><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Th\u01b0\u1edbc \u0111o c\u1ea7n SMART: Specific (R\u00f5 r\u00e0ng, c\u1ee5 th\u1ec3, d\u1ec5 hi\u1ec3u); Measurable (C\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c); Attainable (C\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c); Realistic (C\u00f3 t\u00ednh hi\u1ec7n th\u1ef1c); Timely (C\u00f3 th\u1eddi gian r\u00f5 r\u00e0ng) v\u00e0 v\u1edbi s\u1ed1 l\u01b0\u1ee3ng nh\u1ecf h\u01a1n 25 cho m\u1ed7i Th\u1ebb \u0111i\u1ec3m<\/span><\/p>\n<p style=\"text-align: justify;\"><em><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">6.7 C\u00e1c Ch\u1ec9 ti\u00eau ph\u1ea3i th\u1ec3 hi\u1ec7n t\u00ednh m\u1ea1o hi\u1ec3m, kh\u1ea3 thi v\u00e0 \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t sau khi \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn k\u1ef9 l\u01b0\u1ee1ng:<\/span><\/em><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">M\u1ed9t M\u1ee5c ti\u00eau c\u1ea7n m\u1ed9t hay nhi\u1ec1u Th\u01b0\u1edbc \u0111o. M\u1ed7i Th\u01b0\u1edbc \u0111o c\u00f3 1 Ch\u1ec9 ti\u00eau \u0111\u1ec3 ph\u1ea5n \u0111\u1ea5u. \u0110o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 M\u1ee5c ti\u00eau th\u00f4ng qua \u0111o l\u01b0\u1eddng \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00e1c Ch\u1ec9 ti\u00eau.<\/span><\/p>\n<p style=\"text-align: justify;\"><em><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">6.8 Th\u1ef1c hi\u1ec7n Ti\u00eau chu\u1ea9n h\u00f3a h\u1ec7 th\u1ed1ng Th\u1ebb \u0111i\u1ec3m<\/span><\/em><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">C\u1ea7n th\u1ef1c hi\u1ec7n vi\u1ec7c x\u00e2y d\u1ef1ng, ban h\u00e0nh v\u00e0 \u00e1p d\u1ee5ng c\u00e1c t\u00e0i li\u1ec7u quy \u0111\u1ecbnh v\u1ec1 c\u00e1ch th\u1ee9c x\u00e2y d\u1ef1ng, duy tr\u00ec \u00e1p d\u1ee5ng v\u00e0 c\u1ea3i ti\u1ebfn h\u1ec7 th\u1ed1ng BSC \u0111\u1ec3 Qu\u1ea3n l\u00fd Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p style=\"text-align: justify;\"><em><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">6.9\u00a0<\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">K\u1ebft h\u1ee3p vi\u1ec7c \u0110o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t v\u1edbi \u0110\u00e1nh gi\u00e1, Ho\u1ea1ch \u0111\u1ecbnh v\u00e0 C\u1ea3i ti\u1ebfn n\u0103ng su\u1ea5t:<\/span><\/em><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">C\u1ea7n \u0110o l\u01b0\u1eddng, \u0110\u00e1nh gi\u00e1, Ho\u1ea1ch \u0111\u1ecbnh, C\u1ea3i ti\u1ebfn hi\u1ec7u su\u1ea5t b\u1eb1ng Ph\u01b0\u01a1ng ph\u00e1p BSC \u0111\u1ec3 li\u00ean t\u1ee5c n\u00e2ng cao N\u0103ng su\u1ea5t Ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng h\u1ee3p c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">C\u1ea7n \u1ee9ng d\u1ee5ng Th\u1ebb \u0111i\u1ec3m \u0111\u1ec3 c\u1ea3i ti\u1ebfn ch\u1ebf \u0111\u1ed9 \u0111\u00e3i ng\u1ed9 lao \u0111\u1ed9ng (t\u1eeb vi\u1ec7c ch\u1ea5m \u0111i\u1ec3m, \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u1ee7a t\u1eebng th\u1ebb \u0111i\u1ec3m) v\u00e0 c\u00e1ch th\u1ee9c ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c m\u1ed9t c\u00e1ch c\u00e2n b\u1eb1ng sao cho \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng b\u1ec1n v\u1eefng.<\/span><\/p>\n<p style=\"text-align: justify;\"><em><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">6.10 \u0110\u1ea3m b\u1ea3o t\u00ednh th\u1ed1ng nh\u1ea5t c\u1ee7a h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd chung c\u1ee7a doanh nghi\u1ec7p:<\/span><\/em><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">C\u1ea7n ph\u1ea3i tri\u1ec3n khai \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p m\u1edbi BSC theo c\u00e1ch th\u1ee9c sao cho n\u00f3 c\u00f3 th\u1ec3 t\u00edch h\u1ee3p ho\u00e0n h\u1ea3o nh\u1ea5t v\u00e0o h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd chung \u0111ang t\u1ed3n t\u1ea1i c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<ol style=\"text-align: justify;\" start=\"7\">\n<li>\n<h2><strong><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">C\u00e1ch th\u1ee9c \u00e1p d\u1ee5ng : g\u1ed3m 10 b\u01b0\u1edbc nh\u01b0 sau:<\/span><\/strong><\/h2>\n<\/li>\n<\/ol>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">B\u01b0\u1edbc 1: B\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u:\u0111\u1ec3 x\u00e1c \u0111\u1ecbnh t\u00ednh c\u1ea7n thi\u1ebft v\u00e0 quy\u1ebft t\u00e2m \u00e1p d\u1ee5ng BSC.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">B\u01b0\u1edbc 2: T\u1ed5 ch\u1ee9c v\u00e0 nh\u00e2n s\u1ef1:\u0111\u1ec3 chu\u1ea9n b\u1ecb c\u00f4ng t\u00e1c t\u1ed5 ch\u1ee9c, x\u00e2y d\u1ef1ng m\u1ed9t ban tri\u1ec3n khai v\u00e0 t\u1ed5 d\u1ef1 \u00e1n chuy\u00ean tr\u00e1ch BSC; \u0110\u00e0o t\u1ea1o k\u1ef9 n\u0103ng x\u00e2y d\u1ef1ng v\u00e0 \u00e1p d\u1ee5ng BSC.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">B\u01b0\u1edbc3: X\u00e2y d\u1ef1ng d\u1ef1 \u00e1n BSC:\u0111\u1ec3 x\u00e2y d\u1ef1ng Chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n t\u1ed5ng th\u1ec3 doanh nghi\u1ec7p v\u1edbi b\u01b0\u1edbc \u0111i kh\u1ea3 thi l\u00e0 d\u1ef1 \u00e1n BSC.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">B\u01b0\u1edbc 4: Ph\u00e1t \u0111\u1ed9ng ch\u01b0\u01a1ng tr\u00ecnh BSC:\u0111\u1ec3 Truy\u1ec1n th\u00f4ng r\u1ed9ng r\u00e3i, h\u00ecnh th\u00e0nh v\u0103n h\u00f3a \u201cJust do it\u201d v\u00e0 \u0111\u1ed9ng vi\u00ean to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c tham gia th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng ch\u01b0\u01a1ng tr\u00ecnh BSC.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">B\u01b0\u1edbc 5: H\u1ecdach \u0111\u1ecbnh Chi\u1ebfn l\u01b0\u1ee3c:\u0111\u1ec3 ban h\u00e0nh ch\u00ednh th\u1ee9c c\u00e1c t\u00e0i li\u1ec7u Chi\u1ebfn l\u01b0\u1ee3c n\u1ec1n t\u1ea3ng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">B\u01b0\u1edbc 6: Thi\u1ebft l\u1eadp b\u1ea3n \u0111\u1ed3 Chi\u1ebfn l\u01b0\u1ee3c c\u00e1c c\u1ea5p:\u0111\u1ec3 Thi\u1ebft l\u1eadp b\u1ea3n \u0111\u1ed3 Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a c\u00e1c c\u1ea5p theo nguy\u00ean t\u1eafc t\u1eeb tr\u00ean xu\u1ed1ng d\u01b0\u1edbi b\u1eaft \u0111\u1ea7u t\u1eeb Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">B\u01b0\u1edbc 7: Thi\u1ebft l\u1eadp th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng \u1edf c\u00e1c c\u1ea5p:\u0111\u1ec3 x\u00e2y d\u1ef1ng Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng \u1edf c\u00e1c c\u1ea5p ph\u00f9 h\u1ee3p, nh\u1ea5t qu\u00e1n v\u1edbi b\u1ea3n \u0111\u1ed3 Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a c\u1ea5p \u0111\u00f3.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">B\u01b0\u1edbc 8: Ti\u00eau chu\u1ea9n h\u00f3a h\u1ec7 th\u1ed1ng BSC:\u0111\u1ec3 X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u \u0111\u1ec3 th\u1ef1c hi\u1ec7n BSC.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">B\u01b0\u1edbc 9: \u00c1p d\u1ee5ng h\u1ec7 th\u1ed1ng BSC:\u0111\u1ec3 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd theo BSC \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng tri\u1ec7t \u0111\u1ec3 v\u00e0o trong th\u1ef1c t\u1ebf v\u00e0 t\u1eebng b\u01b0\u1edbc mang l\u1ea1i hi\u1ec7u su\u1ea5t th\u1ef1c s\u1ef1 trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t kinh doanh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">B\u01b0\u1edbc 10: Duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn h\u1ec7 th\u1ed1ng BSC:\u0111\u1ec3 duy tr\u00ec vi\u1ec7c \u00e1p d\u1ee5ng, \u0111\u00e1nh gi\u00e1 s\u1ef1 thay \u0111\u1ed5i v\u00e0 li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn h\u1ec7 th\u1ed1ng \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t.<\/span><\/li>\n<\/ul>\n<ol style=\"text-align: justify;\" start=\"8\">\n<li>\n<h2><strong><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">V\u00ed d\u1ee5 minh h\u1ecda<\/span><\/strong><\/h2>\n<\/li>\n<\/ol>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">V\u00ed d\u1ee5 Th\u1ebb \u0111i\u1ec3m c\u00e1 nh\u00e2n<\/span><\/li>\n<\/ul>\n<div id=\"attachment_30610\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-3.png\"><img aria-describedby=\"caption-attachment-30610\" decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-30610\" src=\"https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-3-300x250.png\" alt=\"Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng BSC\" width=\"300\" height=\"250\" srcset=\"https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-3-300x250.png 300w, https:\/\/centax.dsoftware.vn\/wp-content\/uploads\/2017\/05\/the-diem-can-bang-BSC-3.png 667w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-30610\" class=\"wp-caption-text\">Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng BSC<\/p><\/div>\n<ol style=\"text-align: justify;\" start=\"9\">\n<li>\n<h2><strong><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Th\u00f4ng tin tham kh\u1ea3o<\/span><\/strong><\/h2>\n<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Khi n\u00e0o c\u1ea7n \u00e1p d\u1ee5ng? Khi mu\u1ed1n di\u1ec5n gi\u1ea3i v\u00e0 th\u1ef1c thi Chi\u1ebfn l\u01b0\u1ee3c h\u1eefu hi\u1ec7u cho \u0111\u1ebfn t\u1eebng c\u00e1 nh\u00e2n, c\u1ea3i ti\u1ebfn vi\u1ec7c \u0111o\u00a0\u00a0 l\u01b0\u1eddng hi\u1ec7u su\u1ea5t, n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c, c\u1ea3i ti\u1ebfn ch\u1ebf \u0111\u1ed9 \u0111\u00e3i ng\u1ed9 v\u00e0 c\u00e1ch th\u1ee9c ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c h\u1ee3p l\u00fd \u0111\u1ec3 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Kh\u1ea3 n\u0103ng th\u1ea5t b\u1ea1i g\u00ec? C\u1ed1t l\u00f5i c\u1ee7a \u00e1p d\u1ee5ng BSC l\u00e0 thi\u1ebft l\u1eadp c\u00e1c th\u01b0\u1edbc \u0111o cho c\u00e1c c\u1ea5p v\u00e0 c\u00e1 nh\u00e2n n\u00ean kh\u00f4ng c\u00f3 th\u1ea5t b\u1ea1i g\u00ec \u0111\u00e1ng k\u1ec3, ngo\u1ea1i tr\u1eeb vi\u1ec7c x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng Th\u1ebb \u0111i\u1ec3m b\u1ecb k\u00e9o d\u00e0i, vi\u1ec7c di\u1ec5n gi\u1ea3i Chi\u1ebfn l\u01b0\u1ee3c th\u00e0nh Th\u1ebb \u0111i\u1ec3m c\u00e1c c\u1ea5p ch\u01b0a t\u1ed1t, c\u00e1c th\u01b0\u1edbc \u0111o thi\u1ebfu hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Tr\u00e1nh vi\u1ec7c l\u1ea5y k\u1ebft qu\u1ea3 \u0111o l\u01b0\u1eddng \u0111\u1ec3 x\u1eed ph\u1ea1t nh\u00e2n vi\u00ean.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Ngu\u1ed3n: T\u1ed5ng h\u1ee3p<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0Xu\u1ea5t ph\u00e1t t\u1eeb ph\u00e1t hi\u1ec7n l\u00e0 ph\u1ea7n l\u1edbn doanh nghi\u1ec7p th\u1ea5t b\u1ea1i trong th\u1ef1c thi v\u00e0 qu\u1ea3n l\u00fd Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh, Th\u1ebb \u0111i\u1ec3m c\u00e2n b\u1eb1ng c\u1ee7a 2 t\u00e1c gi\u1ea3 Robert S.Kaplan v\u00e0 David Norton \u0111\u00e3 ra \u0111\u1eddi v\u00e0o \u0111\u1ea7u nh\u1eefng n\u0103m 1990, \u0111\u01b0\u1ee3c T\u1ea1p ch\u00ed Harvard Business Review \u0111\u00e3 \u0111\u00e1nh gi\u00e1 l\u00e0 1 trong..<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"tags":[],"_links":{"self":[{"href":"https:\/\/centax.dsoftware.vn\/index.php?rest_route=\/wp\/v2\/posts\/30607"}],"collection":[{"href":"https:\/\/centax.dsoftware.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/centax.dsoftware.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/centax.dsoftware.vn\/index.php?rest_route=\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/centax.dsoftware.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=30607"}],"version-history":[{"count":0,"href":"https:\/\/centax.dsoftware.vn\/index.php?rest_route=\/wp\/v2\/posts\/30607\/revisions"}],"wp:attachment":[{"href":"https:\/\/centax.dsoftware.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=30607"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/centax.dsoftware.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=30607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}